Shipping & returns

Shipping & Risks during Shipping

When products are shipped to you by common carrier, Genco Marine Limited's liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage.


International Shipping - Terms and Conditions


Unless otherwise specified, all product manuals, instructions, labelling requirements and safety warnings may not be in destination country languages. The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Genco Marine Limited, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. Genco Marine Limited does not have control over these charges and cannot predict what they may be. Genco Marine Limited recommends that you contact your local customs office for more information.


Every country has different guidelines to determine which products should be restricted for import.


We value your privacy, however, cross-border shipments are subject to opening and inspection by customs authorities


Merchandise Return Procedure

To obtain a "Return Merchandise Authorization"(RMA) Number, Buyer must:
1. Call Genco Marine Limited's Customer Service Representative.
2. Provide the invoice number, date of purchase, serial number of items to be returned, and reason for return.
RMA numbers are valid for 30 days from date of issuance.
Packing and Shipping
1. Attaching a copy of the original invoice and test report of each item to be returned, if possible.
2. Pack items in original shipping containers with all accessories, including manuals, cables, diskettes, etc.
3. Mark the RMA number clearly on the outside of each container.
4. Ship to Genco Marine Limited, freight prepaid and insured.
Replacement or repair will be made when merchandise is received by Genco Marine Limited. No advance replacement is available.
Buyer shall pay the following miscellaneous charges:
1. Items returned which were not originally purchased from Genco Marine Limited: $30 plus return freight.
2. Items returned within warranty period, no defect found:
Systems: $50 plus return freight
Parts: $35 plus return freight
3. Out of warranty Repair (Performed solely at Genco Marine Limited's election): $50 per hour labor plus parts and return freight.

Return Policy

Subject to a restocking fee, Genco Marine Limited will allow the return of certain products for credit for any reason under certain terms and conditions. The following procedures must be followed if you want to obtain a credit for a return item:
First, you must obtain a return authorization number.
Second, the return item must be accompanied by a return authorization number and received at the Genco Marine Limited warehouse within twenty-four (24) days of Genco Marine Limited's shipment of the item to you.
You must pay the shipping for returned items. A restocking fee of 15% or - (whichever is greater) will be subtracted from credit for returned items.
Some items, if opened, will not be covered by this return policy.
Items not covered include opened software from any manufacturer and opened products of certain manufacturers (at present Digital, Hayes, IBM and Intel) subject to the manufacturer's return and warranty coverage.

Limitation of Liability

The maximum liability to you for products purchased from Genco Marine Limited shall be limited to the purchase price you have paid for the products. Also, Genco Marine Limited will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies to all situations however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under applicable law.

THIS RETURN POLICY IS NOT A WARRANTY. Genco Marine Limited reserves the right to change or to cancel it at any time before accepting your order. For all refunds, you need to precisely follow the previous return procedures to ensure the return of your refund. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process your credit as soon as possible.